Meanings
nouncustomer experience (plural customer experiences)
plural customer experiences
- businessThe totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Cite this entry
APA
customer experience. (n.d.). In WatkinsX Dictionary. Retrieved November 4, 2026, from https://dictionary.watkinsx.com/word/customer%20experience
MLA
“customer experience.” WatkinsX Dictionary, https://dictionary.watkinsx.com/word/customer%20experience. Accessed November 4, 2026.
Chicago
WatkinsX Dictionary, s.v. “customer experience,” accessed November 4, 2026, https://dictionary.watkinsx.com/word/customer%20experience.
Source: customer experience on Wiktionary, CC BY-SA 4.0.