handle time

noun

The duration of a telephone call from a customer to a business (used as a customer service cost metric).

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Meanings

nounhandle time (countable and uncountable, plural handle times)

plural handle times

  1. countableuncountablebusinessThe duration of a telephone call from a customer to a business (used as a customer service cost metric).

    Telephone staff workload is calculated by multiplying the number of forecast calls for an hour by the handle time for an average call.

    1991, Mobius: The Journal of the Society of Consumer Affairs, page 25
Cite this entry
APA

handle time. (n.d.). In WatkinsX Dictionary. Retrieved November 3, 2026, from https://dictionary.watkinsx.com/word/handle%20time

MLA

“handle time.” WatkinsX Dictionary, https://dictionary.watkinsx.com/word/handle%20time. Accessed November 3, 2026.

Chicago

WatkinsX Dictionary, s.v. “handle time,” accessed November 3, 2026, https://dictionary.watkinsx.com/word/handle%20time.

Source: handle time on Wiktionary, CC BY-SA 4.0.