mystery shopper

noun

Someone hired by a company to pose as a customer in order to evaluate the quality of its service.

Similar
mystery guestsecret shopper
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Meanings

nounmystery shopper (plural mystery shoppers)

plural mystery shoppers

  1. Someone hired by a company to pose as a customer in order to evaluate the quality of its service.

    Mystery shoppers: The judging for the Station of the Year categories takes the form of a mystery shopper-style visit, with judges visiting the nominated station and viewing the facilities and services through the eyes of a traveller. This allows the stations to be viewed objectively and fairly.

    2019 December 4, Andy Coward, “Derby's crowning achievement”, in Rail, page 56

    Synonyms: mystery guest, secret shopper

Synonyms & antonyms

nounSomeone hired by a company to pose as a customer in order to evaluate the quality of its service.

Similar
mystery guestsecret shopper
Also see
mystery guestsecret shopper

Translations

Dutch mysteryshopper
  • mysteryshoppermystery shopper
German Testkäufer
  • Testkäufermystery shopper
Malay pembeli-belah rahsia
  • pembeli-belah rahsiamystery shopper
Cite this entry
APA

mystery shopper. (n.d.). In WatkinsX Dictionary. Retrieved November 5, 2026, from https://dictionary.watkinsx.com/word/mystery%20shopper

MLA

“mystery shopper.” WatkinsX Dictionary, https://dictionary.watkinsx.com/word/mystery%20shopper. Accessed November 5, 2026.

Chicago

WatkinsX Dictionary, s.v. “mystery shopper,” accessed November 5, 2026, https://dictionary.watkinsx.com/word/mystery%20shopper.

Source: mystery shopper on Wiktionary, CC BY-SA 4.0.